I will definitely recommend your company to anyone we know who is thinking about a stair lift.
March 21, 2019
Lela Hazel Simmons
Mom and I liked the salesman and the installers. They were professional and personable. The install went very smoothly and the price was reasonable. The support staff and kept me up to date as well. Thanks for everything!
Prompt response at all phases. Clear and accurate product information. Installation crew friendly, courteous, careful and neat. Administrative actions courteous and polite.
All-in-all; a very positive experience!
We love the lift. Going up 13 steps at 80 years old with bad health you never know how much you miss yours till it goes bad. Thanks for getting a new one. The men were great workers and done a great job installing it. We really like it. Thanks again.
The Fox family
The salesman was wonderful. I knew nothing about stair lifts prior to his visit. He provided me with all the information I needed to make an informed decision.
The installers were great. They were timely and efficient during the installation. They answered all the questions I had prior to installation and instructed my husband and I on how to use the stair lift and answered all of our questions.
Great product, great company, great employees, great service. Great job!!!
The products are top quality and all the people we met were very nolageable and eager to please. So glad we found 101 Mobility and will highly recommend this place to all who are in need of these products.
Good service, friendly service men. We were disppointed that we didn't get a call about the service man who was supposed to come being late, but we understand there was an unexpected family problem. Appreciated your sending someone else in a timely manner.
INSTALLERS WERE VERY PROFESSIONAL, ON TIME ,AND INSTALLMENT TOOK ONLY ABOUT AN HOUR. THEY ALSO EXPLAINED HOW THEY WOULD INSTALL THE CHAIR, HOW TO USE THE CHAIR AND ALL THE SAFETY FEATURES.
THE CHAIR IS WELL CONSTRUCTED, DOESN'T TAKE UP MUCH ROOM, AND IS EASY TO OPERATE. WE ALSO LIKE THE WARRENTY.
I'm glad you are scheduling service each year so we know what to count on.
Our unit needed it badly. The two fellows who came to service our unit
we courteous, knowledgeable and did a good job. I hope they will come
back next time. Heretofore, the service men have not been as knowledgeable
as these two young men. We'd like to keep these two. Thank you!
Evelyn L. Schmidt
Service was excellent and timely. Salesperson was very helpful. Installers were as well.
We are somewhat disappointed with the Bruno chair quality. It is not sturdy enough for my comfort level. Other than that we are pleased.
I appreciated the time that was taken to come out and be sure I was getting what I needed for my particular situation. I also appreciated when another recommendation was made for shorter hand rails, the change was made no questions asked. Having a family family be normal one day and in need of a variety of items the next such as (ramps, hand rails, etc..), it was nice how quickly 101 Mobility responded and installed. Thank you again.
I love the Bruno Chariot. It is easy for me to use and I now have the freedom to go where I want by myself. I have been very impressed with the high level of quality from the people to the product. Everyone at 101 Mobility has been awesome, especially Anna Williams. She has helped me every step of the way. I can't thank her enough. The mechanics did a great job installing the Chariot to their patience with showing me how to operate it to make sure I was doing everything right. Thank-you to all of you at 101 Mobility. [NAME REMOVED]
I really appreciated the low key sales approach. I truly just want the facts and that is what was presented to me. The installation was done in a professional manner and the tutorial on how to use the stairlift was complete and to the point. We are very pleased with the lift and thank you all at 101 Mobility.
Your staff is very professional, courteous and punctual with their services - the unit is functioning well - only recommendation would be to the manufacturing facility to look at maybe creating units that would take up less space - it is kind of tight on our basement stairs.
Your service was timely and very professional. The equipment installed looks to be top of the line. We really appreciate how your company handled our problem. Thank you very much.
[FIRST NAME REMOVED] O. [LAST NAME REMOVED]
You all got to us quickly and installed the stair lift just when we needed it. We could not take care of my mother without it as we don't have a bedroom and bathroom on the main floor and she cannot do stairs anymore after her stroke. Thank you for all your help!
C. D. [LAST NAME REMOVED]
The scooter that I needed to rent was available on the day that I needed it. They were very helpful and courteous when I picked up the rental scooter. They even stayed after closing time to help familiarize me with the scooter that I rented.
Great sales person. Explained everything, answered our numerous questions. We like that the unit is unobtrusive and we like that the seat, arms and foot rest fold up as needed. We like that if power goes out we still have a number of trips on battery life. Looks like a well built product. The installers were also prompt. They explained what they were doing and were very efficient with installation. They fully explained the workings of the stair chair lift prior to leaving. Think my husband will be very pleased & it should make life much easier for him.
It was a great experience to work with your people. The equipment looks good.
Thank you — I’m already enjoying the lifts. Should’ve done this two months ago!
John & Patty, Madisonville
Wanted to say thank you again for working with us. You did a great job and we are happy with our new scooter. I think it will solve some problems we were having.
Just a quick note to tell you how pleased we are with the new Bruno stairlift. The convenience has already made a significant difference…..Thanks for your good service.
Mitch & Jennifer Dunlap
I can’t thank you enough for such a fast response. It was needed now more than ever because Grandmother just went into the hospital but should be home soon. That left Grandfather to get up and down the stairs on his own. We feel so much better about his mobility throughout the house with the new chair (stair lift) which he loves by the way.
Again I want to say thank you for being so responsive and installing the chair literally the same day. Your company and employees exemplify customer service and we will be forever grateful!!!